Takealot – Order stalled due to internal failure despite stock being available.

• 25 Jan 2026 – Order placed and paid • 25 Jan – 4 Feb 2026 – No shipment, no progress, no notification • 4 Feb 2026 – I contacted the seller (Kingfisher) directly and was informed the item was damaged in transit and that Takealot never requested replenishment • 4 Feb 2026 – Seller confirmed replacement stock is available (23 units on hand)

Despite this, the order remained stalled and I was never proactively informed by Takealot. I do not want a refund — I want the item supp****. This delay was caused entirely by internal process failures, not courier issues or customer action.

I am now requesting supervisor escalation to ensure immediate stock allocation and a firm delivery ETA. This matter could have been resolved early with basic communication.