Takealot | Order Ready for Collection | ***8

I checked out my order ***8 (payed by card), on Friday 27th August 2021. I received an SMS stating that my order is ready for collection the next day around 11am followed by the confirmation email. I rushed to the Takealot Benoni outlest to collect my order... after being made to wait outside for half an hour, even though only 1 customer was being helped, I was called in to scan the QR code for my order. 10min later I was advised that something is wrong with my package, it's either leaking or something spilled on it because it was wet. The help desk lady said that it wont be possible to collect my order in the state it's in. She assured me that an email will be sent to HQ so my parcel could be reordered/resent and that I should wait for the email.

I was already waiting to pick up another second order ***4 from takealot anyway... so I didn't mind.

Yesterday, 29 August 2021, I received an SMS stating that my second order is now ready for collection, followed by the confirmation email.

Today, 30 Aug 2021, I called takealot Benoni ***) at 12h15 to enquire about the initial order ***8, the person (male) on the phone took my details and said they'll call me back... which never happened.

As I'm typing this review, I'm being made to wait outside in my car while I wait for Saturdays Saturday's manager to talk to me about my parcel.

The lady at the help desk refused to give me the name of the manager I'm waiting for and she also didn't want to give me her name (no nametag).

I'm very disappointed with this service.