Takealot Order number: MRRN-68GRZ-BG9B.

Attention Takealot Management/CEO:

**Order number**: MRRN-68GRZ-BG9B.

**Ordered**: 4 December 2024.

**Opened and used**: 19 January 2025.

**Return requested**: 19 January 2025.

**Reason for return**: Item defective and does not work at all.

**Return concluded and rejected:** 23 January 2025.

**Emails sent to Takealot:** 24 January 2025 x 5.

**Final decision from Takealot**: 24 January 2025 at 19:29 pm: Return and refund denied.

***Consumer Protection Act states the following:***

"Consumers are entitled to products in good quality and safe working condition and free of defects.

Products must comply with the standards ACT NO 29 of 1993 or any other ACT REGULATIONS.

c) Right to imp**** warranty of quality

The producer, importer, distributor and supplier must warrant that the goods comply with requirements of being of good quality, durable and safe for the use as advertised or designed.

**If goods are of inferior quality, unsafe or defective the consumer may return the product within a period of six months at the expense of the supplier.**

**Suppliers are obliged to repair, refund or replace the failed, defective or unsafe products**".