Takealot – Order Lost in Transit, Refund Promised but Not Processed

I am lodging this complaint regarding Takealot order #***, placed and paid for on 8 January. One item was cancelled and refunded due to stock issues. The remaining item was repeatedly mishandled, incorrectly marked as “not at home,” rescheduled multiple times, and ultimately marked lost in transit. I confirmed my address details multiple times in writing. Despite this, delivery never occurred. On 20 January, a Takealot agent confirmed in writing that the parcel is lost in transit and acknowledged my request for a full refund, stating that I would receive written confirmation by the next business day. As of 21 January, no cancellation or refund confirmation has been provided. I am now requesting immediate cancellation of the order and a full refund. I expect Takealot to honour its commitment and resolve this matter without further delay.