1 reviews | Active since Sept 2016
Takealot order - *** - unable to honour paid order
<p>I was not provided my item instead my order was cancelled. The reason provided was that there was no stock. Local site loot.co.za was able to get the product from suppliers. I was told that Takealot could source the identical blu-ray, the only difference being the region coding. I expected a big organization like this to absorb the cost difference and supply me with the blu-ray, instead I was told that the cost difference could not be absorbed and that my order cancelled. I am disappointed and can only hope that customer service improves as the company matures.</p>
Hello neer_r,
We are so sorry for the unpleasant experience with your latest order.
Sadly we were not able to fulfil the order for the dvd collection and we therefore notified you of the cancellation. We appreciate the time taken to highlight your concerns and do hope that we can settle the matter amicably.
Our complaints team will be in contact again in the morning to provide assistance.
Regards
Takealot.com
Hello neer_r,
We are so sorry for the unpleasant experience with your latest order.
Sadly we were not able to fulfil the order for the dvd collection and we therefore notified you of the cancellation. We appreciate the time taken to highlight your concerns and do hope that we can settle the matter amicably.
Our complaints team will be in contact again in the morning to provide assistance.
Regards
Takealot.com
I did not want the DVD collection. I requested the identical blu ray version you are able to source that has a different region code. Kindly trace the email messages. Please do not contact me stating you are unable to help me. As I have already dealt with many of your first line support consultants who have come to the same conclusion which is why I'm disappointed with your service especially after being a loyal client. I expected Takealot to honour the order nothing more. You are able to source the exact item with a different code. Provide me with the item I ordered and paid for. Simple. Nothing more to be discussed. The internal logistical problems of how you make this happen is something you deal with internally.
I did not want the DVD collection. I requested the identical blu ray version you are able to source that has a different region code. Kindly trace the email messages. Please do not contact me stating you are unable to help me. As I have already dealt with many of your first line support consultants who have come to the same conclusion which is why I'm disappointed with your service especially after being a loyal client. I expected Takealot to honour the order nothing more. You are able to source the exact item with a different code. Provide me with the item I ordered and paid for. Simple. Nothing more to be discussed. The internal logistical problems of how you make this happen is something you deal with internally.