LB
LIZETTE B

1 reviews | Active since Oct 2014

28 Oct 2015, 07:24

TAKEALOT OR SUCKALOT

I PAID FOR MY OERDER *** ON FRIDAY.UPON ORDERING THE TAKEALOT WEBSITE SHOWED ONLY 2 OF THE 8 ITEMS I ORDER AS OUT OF STOCK.WHEN I QUERIED MY ORDER ON TUESDAY I WAS INFORMED THAT 6 OR THE ITEMS ARE NOU OUT OF STOCK!!THEN I OPTED THAT THE ONLY 2 IN STOCK BE DELIVERED.YESTERDAY I RECEIVED AN SMS AND E-MAIL THAT MY PARCEL WOULD BE DELIVERED BEFORE 17:00 27 OCT.I PHONED TAKEALOT AT 16:00 ON 27 OCT TO ENQUIRE AS IT HAS NOT BEEN DELIVERED.I WAS INFORMED DELIVERY WILL BE BEFORE 17:00.17:10 I SENT AN E-MAIL TO TAKEALOT THAT MY PARCEL WAS NOT DELIVERED!!THIS MORNING I RECEIVED AN E-MAIL MY PARCEL WAS DELIVERED TO MY REQUESTED ADDRESS AT 14:58.WHERE THE HELL IS MY PARCEL???!!!???NOBODY SEEMS TO KNOW WHAT IS GOING ON.I WANT A SUPERVISOR/MANAGER TO PHONE ME NOT ONE OF YOUR USELESS LYING CONSULTANTS!PATHETIC BUNCH!!!!

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Replies (1)
takealot.com
takealot.com's reply28 Oct 2015, 07:56
Official
Hello LIZETTEBOSCH,

We're sorry for the troubles you've experienced with this order and for the confusion over your parcel's delivery. We've assigned this matter to our complaints team to further investigate with the relevant departments to determine where your parcel is and what the status is of all the items in your order. They'll liaise with our complaints team manager as soon as they've gathered the necessary details after which she'll call you with feedback and assist in getting this matter resolved.

Once again we apologise for any concern caused and we'll do our best to turn this experience around for you ASAP.

Sincerely,
takealot.com