Takealot offer no service

I see the company never responds to complaints, but at least I can vent my frustration My husband and I have both been in hospital and unable to drive, my Fitbit watch gave up the ghost abut 2 weeks ago and I decided to order a replacement through Takealot. It arrived early to my amazement, when I opened the box, there was a cheap Casio watch inside. I have emailed and phoned many times, yesterday they collected the incorrect watch and now expect me to wait a week to ten days for either a refund or the Fitbit This is not good enough, after all it is their mistake, they should have been apologetic and I should have had a replacement the very same day, that is what other companies do As a result of their don't care attitude, I will not be using Takealot again