Takealot - of your money

I bought two laptop bags from Takealot. As I was unpacking them, I noticed the zips were all broken on the one bag, so I immediately logged a return.

The new bag arrived, so again I had two bags. About 4 days went by without opening or using any of the bags, and then when I opened the new bag to put my laptop in, both the zips broke off again.

I couldnt log a return since the one bag was replaced, but with a lot of trouble, I managed to log a return, and then bags were collected for credit. 1 day later I received an email stating that there is visible damage to the product and they are not going to take it as a returned item.

I feel Takealot did NOT handle this one correctly and very unprofessional at listening to my complaint