MM
Marco M

1 reviews | Active since Mar 2009

19 Apr 2016, 15:48

Takealot of what? Lies and non-delivery!

I bought a board game (Star Realms) on [URL Removed] and I noticed that it has 4 expansions. It is being sold as a bundle, or all items individually. I also noticed that buying the items individually was cheaper than buying the bundle (lucky me eh?). Takealot has now informed me that they have cancelled my order because the items are \out of stock\". I know this isn't true since the bundle is listed on their web store as \"In stock in JHB\". Clearly they have noticed that they got their maths wrong on the bundle deal, and instead of abiding by the law of 'offer and acceptance' (if the retailer lists an incorrect price it's their problem not the customer's) they have chosen to lie to me and say the items are out of stock. Unless I buy the bundle in which case they are in stock. <br> <br> I would say I'll never buy from them again, but since I bought using ebucks they can only give me 'store credit' - so now I'm locked into buying from these guys again. <br> <br> Buyer beware!!!"

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Replies (1)
takealot.com
takealot.com's reply19 Apr 2016, 18:07
Official
Hello MacDaddy,

It is with regret that we learn of the inconvenience you have experienced with the cancellation of your recent order.

We sincerely apologise for the unpleasant experience you have had.

We have looked into this matter for you and our team has reached out to you via email to clarify the details regarding your concerns.

Please reach out to us should you require any additional information.

Regards
Takealot.com