Takealot of time to deliver and not willing to take ownership or responsibility for their mess.

This is the worst experience \ service that I have ever received from takealot. It will almost be 2 weeks IF I get my parcels delivered on the new dates.

The only updates I get is to inform me that the delivery will be delayed.

#***1 \ #***4 initially placed on the 26th of November with this initial order I requested for the delivery to take place at my house. The timeline \ delivery date was perfect 28th of November because we were moving the 29th. Now it is basically imposable to request for the delivery address to be moved to the Kempton park depot.

#***5 placed 27 November. With this order we purchased birthday presents for an 5 year old. I cannot understand why they are only now having issues with stock because when I did the purchase everything was in stock.

Everything was done before black Friday and cyber Monday so that I can get everything in time! And what’s boiling my blood is that everyone you talk to only mumble sorry, they can’t give you proper feedback or tell you what caused the delay. I traveled to the Kempton depot several times already and they could only find some of the items that I purchased.

I was told via e-mail that if I’m not happy they can cancel the order for me… what the hell is the point of that???