"Takealot" of my money without service delivery.

I ordered 7 items on the 25th November 2022 and chose the COD method of payment , the total invoice amount was R1170 . After waiting for 2 weeks the order was delivered on the 12 November 2022, when I counted the number of items in delivery while the driver stood with me there were only 6 items of the 7 items on the invoice. When I questioned the driver a certain Mr. Nddodana, he told me that, that was what he was given and that in order for me to take delivery of the order i would have to give him the entire invoice amount which included payment for the item that was not delivered since they would be delivering the item a few days later. I went onto the takealot app and saw that takealot had actioned an automatic return on the item but the full invoice amount including the excluded item remained on the order invoice. The driver then told me the other option was to send him back with all the items and wait for delivery again. I needed the items so i paid him the R1170, since it seemed legitimate that the excluded item was already according to the app waiting to be shipped. I then sent takealot an email regarding the issue and all they have done is re-deliver the item but requesting an additional payment for the price of the item. I sent takealot another email describing in detail as I have done here the issue and then again this morning they send a driver to deliver the item and request additional payment. I then called the driver who made the first delivery and received the entire R1170, he answered my call after on the 7th attempt. He then gave me the number of the Kya Sands depot, which i called and explained to the person on the other side of the line the issue, he said he would get a person in returns to call me back in 15 minutes. I now sit here at 19:30pm some 4 hours after the call an di have not received a call back. I then did a manual calculation with the driver at my gate to show him that i had paid for the item already after we called and confirmed with the first driver the amount he received. It was proved that the R1170 was full payment in respect of the 7 items on the invoice which included the missing item. The driver then agreed that he would head back to the depot and explain to the manager the situation and indeed that I did not need to pay for the item, so that it could be re-delivered. At 17:00pm when I went onto the app it said that the order had been cancelled because they tried to deliver the item but they could not. So Takealot refuses to answer my emails now and refuses to either deliver the item or refund me. On Monday night I further logged a return for an item that was delivered and did not fit my device I intended to use it on. The item was fetched on Tuesday promptly , but the return also now sits in limbo and there is no talk of a refund. My last option is to either charge the driver with theft or charge takealot for theft. Going forward i will not support any brand related to takealot because they "tookalot" of my money and refuse to return it. That is the traits of shady and ***** business. I am forced to give you a 1 star rating but you deserve is to be floated around in Durbans E.Coli infested sea water.