Takealot of my money is all you did!

I am a student studying a B.ed through Unisa. Takealot.com is one of Unisa's official book sellers. So I thought it would be convenient to use them as they have always been reliable. However this has been such a nightmare. Takealot didn't have a hardcopy (which I would have preferred) of the textbook I required (Introduction to Contemporary Geography), so I had to purchase the ebook instead which cost me R439.00 which in my opinion is quite a high price for an ebook. Never the less I purchased the ebook, I used my mothers Takealot profile to do so, as my mom paid for the book. Takealot give instructions as to how to download a program called Adobe Digital Editions to access the ebook, so I did this, I followed the instructions to the tee. I got an error message when I tried to open the ebook stating that E_Lic_Already_Fulfilled_By_Another_User, which is impossible as i have been the only one to access this digital library and attempt to open this ebook. I went online and got technical support from Adobe which gave me 2 solutions to this error, the one was to check if my login details are correct and the second is to request a new ebook token from the store at which the ebook was purchased. So I know I had the correct Adobe ID details so my next option was to contact Takealot, I was allocated to a consultant named Sybrine Coetzee who tried to assist me. I expressed the urgency of this matter as I have assignments to complete. She asked for screenshots of the error messages and I sent them to her as well as the solutions listed from Adobe, which clearly stated that the store needs to send me a new token. Sybrine said that she would get in touch with the ebook department and give me feedback. The feedback I got from Sybrine after following up myself was in these words copied from the email she sent me "Our Ebooks Department has advised that you did not associate the download with an Adobe ID correctly and unfortunately we cant do anything more from our side. Please accept our sincere apology for the inconvenience. Kind Regards Sybrine Coetzee.

So now Takealot has my money for an ebook that is already allocated to another user, and they are not even willing to assist me in resolving the issue even though the solution from Adobe stated that the store needs to give me a different token.

THIS is my future, it is my education. Is Takealot going to pay for the module that I am going to fail due to this issue? The service offered has been appauling and I really hope this matter can be resolved ASAP. Either supply me with a new version of the ebook that is not allocated to a user or send me a hard copy of the book. If neither of these can be done, I then want a full refund so I can support another bookshop and purchase a hardcopy of the textbook.

From a very stressed out student!