Takealot of my money

Takealot.com service used to be 10/10, however it seems that as they have grown in popularity, they have taken a nose dive in service. I purchased an item from their site in November, for which I made immediate payment. As they did not have stock of one of the items, I requested a full refund. It seems this may have been too difficult a task for Takealot's team. I was refunded after numerous back and forth calls and emails with the customer service department., but only for part of my order. The second part of my order was scheduled for delivery, which I could not cancel. I refused delivery when the driver arrived, which he supposedly noted. I then had to call and email the customer service department weekly in order for my query to receive any attention. To date, I have still not received my refund, nor do I receive feedback from Takealot unless I call. Whenever I call to enquire on progress I am advised that they are awaiting feedback and will provide me with feedback, for which I am still waiting. It is now February and still no refund. Be careful when paying Takealot for your orders upfront...