JvdW
Jan van der Watt

1 reviews | Active since Jul 2020

30 Nov 2020, 17:58

Takealot of money without keeping their promises

I bought a product from Takealot (on their website). They notified me that it will be delivered on Tuesday, 1 December - I made the necessary arrangements to be at home. The date of delivery was then changed to 30 November before 5.00 pm (by SMS). I changed all my appointments from Monday to Tuesday to make sure that I am at home. I waited the whole day, accessing the link that tracked my parcel regularly - it consistently promised delivery on 30 Nov before 17h00. Obviously, nothing happened and no delivery was made. I contacted Takealot who simply said that they rescheduled the delivery to another day WITHOUT bothering to change the tracking information, or letting me know. I find this serious disrespect of clients' time and trust by Takealot who showed no regard for their clients who might also have appointments etc. which must be canceled to be at home to receive the package. I have NO trust in Takealot after this experience that includes, lies (not pitching up when promised), bad service (letting anybody know of changes made), not to mention disrespect and disregard for their clients. They takealot of money, but repay you with bad service, disrespect, and unfulfilled promises. It would have taken me two hours to buy the same product from GAME or MAKRO - now I have to cancel all my appointments and sit at home for two days, waiting for Takealot to PERHAPS deliver my parcel. If sitting at home is the thing you like, hoping that a non-trustworthy (in my experience) company will not make a fool of you and might perhaps keep their promises, Takealot is the company for you!

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