Takealot of employees OUT Mr Reid!!!

I am fuming! Firstly I placed and paid on the 27 of Feb for my younger sisters gift, I made an EFT payment and used my 'order number' as the reference and not the 'beneficiary' as per takealot. I called IMMEDIATELY to rectify and I was informed that my payment has been updated, I message them the next day as I couldn't track my order, I get a 'please send us your bank statement' WHAT? BUT YOU HAVE JUST TOLD ME...argh what the heck you never win with these companies anyways, I go directly to the bank to obtain this, send it through, wait for payfast to resume work as they don't work on weekends but are affiliated with a company that operates outside of normal hours, beats me..FINALLY my payment is 'updated' on Monday, receive a message that my package will be delivered on Wednesday, I call my sister and tell her to expect a gift ( I ain't telling her what it is because its a surprise right?) Package is delivered and guess what? IT'S INCORRECT, she calls me and I sense a blank 'stare' and says thank you but could you please elaborate further regarding this iKwesta play, I've never heard of it before, I am so embarrassed! I again IMMEDIATELY get in contact with TakeAlot and I get a 'please log a ticket and we will credit you because YOUR ITEM IS OUT OF STOCK' since no manager wants to contact me please can Mr Reid contact me, his business is being run by robots who are dragging his business down the drain