Takealot, of crocodile tears!

<p>I know my experience was not unique, as I see similar complaints on Hellopeter, the Takealot Facebook page, and have since heard the same from my a family member. It goes like this: place an order and pay; wait and wait, believing your order is on its way BUT when delivery day rolls around you get an apology email instead of your nephew's 18th birthday gift. The email says that this is really not mean to happen (so embarrassing). They're 'sincerely sorry'. So, would you like a refund or to reorder with your credit? 'Well,' you think, 'they have my money already and the gift is now going to be late. Mistakes happen. Surely easier to just reorder?' No. Despite being informed that they can get X replacement, this was the wrong choice. Repeat the exact same experience. Receive the exact same 'sincere' apology email (a template obviously). They proved a similar generic apology on their Facebook page. But they are not sorry, or interested in customer feedback it seems, and I don't know how they make any money this way!</p>