AC
Anonymous C
1 reviews | Active since Jun 2015
28 Jun 2015, 17:55
TAKEALOT of Bad Service!! ON-LINE Shopping FAIL !
I ordered some items online, they never sent me progress updates, nor delivered anything.<br> <br> A MONTH later still no shipping. Items according to THEIR system is READY TO SHIP!<br> <br> After complaining, trying to communicate, I gave up. I canceled an requested a refund (This coincidentally was done under 24hrs). BUT now my money is in credit on my account on their system. I want the money credited to me, I dont want to spend more money with Takealot, what's the use they cannot deliver. <br> <br> PAY BACK THE MONEY!
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takealot.com's replyOfficial
28 Jun 2015, 18:12Hello Djaak1974,
We're sorry for the disappointment you've experienced and will gladly assist in setting this matter straight. Our refund process requires your takealot account to be credited first, after which the credits are converted into your bank refund. We'll get our complaints team to confirm with our finance department in the morning that this is in process. They'll contact you with an update soonest and also confirm the order number relating to this complaint so that we can look into the issues that lead to your cancellation request.
Our team will be in touch as soon as they've checked with our finance team in the morning.
Sincerely,
takealot.com
We're sorry for the disappointment you've experienced and will gladly assist in setting this matter straight. Our refund process requires your takealot account to be credited first, after which the credits are converted into your bank refund. We'll get our complaints team to confirm with our finance department in the morning that this is in process. They'll contact you with an update soonest and also confirm the order number relating to this complaint so that we can look into the issues that lead to your cancellation request.
Our team will be in touch as soon as they've checked with our finance team in the morning.
Sincerely,
takealot.com
takealot.com's reply28 Jun 2015, 18:12
Official
Hello Djaak1974,
We're sorry for the disappointment you've experienced and will gladly assist in setting this matter straight. Our refund process requires your takealot account to be credited first, after which the credits are converted into your bank refund. We'll get our complaints team to confirm with our finance department in the morning that this is in process. They'll contact you with an update soonest and also confirm the order number relating to this complaint so that we can look into the issues that lead to your cancellation request.
Our team will be in touch as soon as they've checked with our finance team in the morning.
Sincerely,
takealot.com
We're sorry for the disappointment you've experienced and will gladly assist in setting this matter straight. Our refund process requires your takealot account to be credited first, after which the credits are converted into your bank refund. We'll get our complaints team to confirm with our finance department in the morning that this is in process. They'll contact you with an update soonest and also confirm the order number relating to this complaint so that we can look into the issues that lead to your cancellation request.
Our team will be in touch as soon as they've checked with our finance team in the morning.
Sincerely,
takealot.com