1 reviews | Active since Apr 2024
Takealot - not worth it - rather buy elsewhere
Worst customer service experience ever. Ordered and paid for new Microwave on 04.04.2024 and received message it will be delivered on/before 07.04.2024. No delivery. I then phoned on 08.04.2024 and was informed same-day delivery. On 09.04.2024, still no delivery. After several phone calls from MY side( because no agent kept their promise of phoning me back with an update) the same promise was made, delivery would be made the same day. No answers as to why I have not received my item yet, just excuses. Management team is not available to speak to you and they also do not bother to phone you back. Surprisingly, I got a call yesterday, again a lot of excuses, and again a promise was made, my microwave has been loaded for delivery and it will be delivered today, 16.04.2024, before 5pm. I asked them if they were sure and yes I was promised no more delays. Guess what, just got a message - not even the decency to phone me, just an SMS advising me there is a delay with my delivery. The delivery date will be rescheduled. Another day wasted sitting at home waiting for a product I paid for in full and entitled to. Takealot is *****ing my money because I have no product to show for it. Not treating customers fairly. No pride in their service delivery or care for their customers. Highly disappointed, will never recommend them ever again or buy from them again.
