Takealot not what it was now just Takealot of my time...

<p style="color: #555555;">Dont buy from takealot unless you like wasting your time and your money and getting the worst customer care thats currently in South Africa</p> <p style="color: #555555;">The first time I ordered on Takealot it was a smooth process. Place order, pay for order, send proof of payment, recieve order. The way it should work.</p> <p style="color: #555555;">However all that has changed. </p> <p style="color: #555555;">Nov 10 - Order placed and proof of payment sent</p> <p style="color: #555555;">Nov 11 - Payment clears in Takealots account with order number as reference.</p> <p style="color: #555555;">Nov 14 - Expecting delivery - Takealot cancels my order. I request full refund and an explanation.</p> <p style="color: #555555;">Nov 15 - No Response from takealot to support request. Multiple attempts to reach call center failed or are disconnected by call center agent</p> <p style="color: #555555;">Nov 16 - finally get a competent Customer agent but I am asked to send proof of payment to takealot for a third time to get refund. I still ask for an explanation and my refund once sending PoP again.</p> <p style="color: #555555;">Nov 17 - 7days since order, still no explanation for my order being canceled, still no refund 4days after requesting it, no longer getting responses from takealot.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">It has been 7days since i paid Takealot for an order they then canceled 4days later when i was expecting delivery. I've since had to source what i wanted else where as Takealot clearly are not attemping to resolve this matter within a reasonable timeframe. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">Ive got records of all my calls to takealot and all my emails and following this blatent theft of my money when and If Takealot do decide to refund me I would have most likely already filed a complaint with TCC and maybe looking for a case against them as the hours put into resolvong this matter are more costly than the order. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">Learn from everyone on here, if you buy from takealot, you're gonna have a bad time. </p>