1 reviews | Active since Aug 2009
takealot not understanding my complaint
I am having a legitimate issue loading the much vaunted takealot app on my phone a older samsung galaxy pocket phone and I mailed the support desk to try and assist me in finding an older version of the app for my phone as it used to work very well before, but wont load anymore on my older phone<br> <br> I got very bad attitude from the agent maxine, she said I must contact my service provider, <br> this isnt the answer I was looking for, she didnt route my call correcty to the dev team to provide me the older version of the takealot app for ******bread phones as I used to have the correct version and it worked perfectly before and I ordered before using it.<br> <br> please can you provide me the correct details and app for my old phone?<br>
We're sorry for the poor manner in which your enquiry was dealt with and that you weren't provided with the assistance you require. We'll address this with the agent who initially assisted you and provide her with the necessary coaching on how to tend to similar queries in future. Thank you for taking our complaints team's call to get a bit more insight into your issue. As discussed they'll liaise with our app developers to see if and how best we're able to assist with this matter.
They'll revert back to you as soon as they've received the necessary feedback.
Kind Regards,
takealot.com
We're sorry for the poor manner in which your enquiry was dealt with and that you weren't provided with the assistance you require. We'll address this with the agent who initially assisted you and provide her with the necessary coaching on how to tend to similar queries in future. Thank you for taking our complaints team's call to get a bit more insight into your issue. As discussed they'll liaise with our app developers to see if and how best we're able to assist with this matter.
They'll revert back to you as soon as they've received the necessary feedback.
Kind Regards,
takealot.com