Takealot not taking responsibility for their faults

In November I have ordered the following: U7 LED Spotlight Pair . The order was delivered to the wrong place due to the courier deciding to leave it a place of his own choosing not informing me of such. I had to find out by myself where the order was delivered, and only managed to find my parcel on the 19th of December. I was unable to open the order as I was going on vacation that day and asked someone to drop the order at my house. On 26 December I opened the order, still sealed (it was past the 7day send back / claims of takealot, because of the courier that takealot chose to use, and it was delivered to another place) I found that there was only a single unit and not the pair in the package.

I took this up with takealot and asked them to send the other unit that was not there, they declined this request and told me to send the unit back, which in return they will arrange for a pair to be sent to my address.

After sending it back, I had to follow up continuously for approximately 3 weeks about the order, only to be told that my claim is invalid. They will not send me the pair. On 20 January 2024 I was then told that they will return the partial order to me. They have sent me a tracking number that does not work, and I have as of yet not received my order.

I paid R399 for the pair, and have nothing to show for it. Takealot refuses to send my the correct order or to reimburse me.