Takealot not returning product after send for repairs

I purchased a pair of Zeiss binoculars from Takealot. From the beginning I was not satisfied with product who kept on losing clarity. I eventually log a return for product. It's been over a month now, Takealot says the supplier has fixed it and will send back to me. This was 10 days ago. If I request an ETA I only get a notification that they have contacted the supplier. This is not the service and response i am use to from Takealot