Takealot not refunding Client

I ordered 3 items on Takealot on 27 November as a present for my husband and 4 year old son. The delivery date was 2 December. On 2 December I phoned to find out when delivery would be made only to be informed that 1 item was out of stock. I said no problem, refund me and deliver the other 2. Delivery date was then 9 December. On 8 Dec I still wasn't refunded and was then informed they were also out of stock on a second item. I told them to cancel the entire order as the 3 items made one gift. I was finally refunded for 2 items on 10 December. When I asked where is the rest of my money I was informed that the items is with the courier, the courier has a back log and cant deliver it and after it has been delivered I must return it which will take at least 2 days for pick up and then 10 days for a refund. I told them I am going on leave and they said they will keep it until January and then deliver it. in the mean time I am without a gift for my 4 year old and money to buy another and all I want is my money back. how difficult is that? I don't have the item, why must the deliver it, collect it 2 days later and inspect it before I am refunded????