Takealot not prioritizing correcting incomplete orders timeously.

I ordered a product for my son's birthday. The delivery date was the day before his birthday. I received my order the day before the estimated delivery date and thought I received excellent service by receiving it earlier than expected. The item I ordered was incomplete, though, and I went through all of the processes to let them know that the item was a priority for me and trying to get the issue resolved in time for his birthday. There was absolutely no urgency in trying to fix the mistake on their part. The issue was "escalated to the warehouse" multiple times, but there was no urgency to try and resolve the issue timeously. After numerous calls, emails etc. and finally a message on the Sunday telling me that they can't replace the product as the supplier did not have stock, I had to contact them again as the website clearly indicated that it was not "out of stock". The product was then ordered once again with the credit they allocated to my account. It is now Tuesday and I am still awaiting the delivery of my order. Looks like I'll be getting it on Thursday (a week and a day later). Hopefully it will contain the complete item.

Clearly Takealot has processes in place to return products, but they have a total disregard for mistakes made by them and trying to resolve it timeously. Even if it is their mistake, they will let you wait for it.