1 reviews | Active since Dec 2015
Takealot not holding up to warranty of goods
Start from the beginning.<br> I purchased a Speed pro ion action camera on the daily deals. After a few months the back cover had a crack in it this is the removable cover that covers the plugins. <br> I contacted ion and asked were i can have this cover replaced under warranty they offered to assist but recommended i send to the retailer were i purchased the camera for a warranty claim.<br> Before i logged a return i phoned takealot explained to the lady what the problem was she insisted that it will be no problem i can return they will send to supplier and have it repaired as it is a repairable product and that the only thing wrong was a plastic cover and the product was still under warranty. <br> I then logged a return and they collected after a few days i received an email stating that they cannot replace due to no stock and a repair was not successful thus they gave me a credit i emailed back stating that this is not the outcome i want. I requested that if they cannot do anything i want my camera returned and i will send to ion as i was told they can easily replace. Now im being told that they cannot find my camera now they want to credit me but the credit cannot buy me a new camera. So now?
Thank you for taking our complaints team's call to shed some light on your return request. Once again we apologise for the concern and inconvenience this matter has caused you. As requested we need a little more time to further investigate this matter with our warehouse as it's unacceptable that we're not able to locate your returned camera. Our complaints team will revert back to you tomorrow with an update and will make sure that a suitable solution is found to resolve this matter with you.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to shed some light on your return request. Once again we apologise for the concern and inconvenience this matter has caused you. As requested we need a little more time to further investigate this matter with our warehouse as it's unacceptable that we're not able to locate your returned camera. Our complaints team will revert back to you tomorrow with an update and will make sure that a suitable solution is found to resolve this matter with you.
Sincerely,
takealot.com
