Takealot not great, but room for improvement

Takealot is amazing! Love the variery of products, great service. They deliver when they have to. Return policy is excellent! The only downfall is products returned to suppliers. When exchange is approved, I would suggest that Takealot does an immediate exchange and not leave the return process between the supplier and the customer. Reason why is also that the exchanged product cannot be collected at a pickup point! I do not have a delivery address and live in a rural area. I had to find someone in my nearest town to accept the item from the courier on my behalf. Other than the latter, thank you Takealot, keep up the good work!