TAKEALOT - NOT GETTING ANY FEED BACK RE RETURN / EXCANGE

2ND REQUEST – STILL NO ANSWER RECEIVED

Dear Sir / Madam

I am going to share my letter on Hello Peter online where everyone can see my letter to you dated the 29th of August 2019 and see if they perhaps can help me, because I am not happy with this product.

From: Elise van der Westhuizen <***> Sent: 29 August 2019 04:27 PM To: '***' <***> Subject: ELISE VAN DER WESTHUIZEN - EXCHANGE / RETURN REF - RRN-ee51-4e1f - Naipo - 3D Back&Waist Massage Cushion Importance: High

Date: 29/08/2019

The Manager Takealot

Dear Sir / Madam

RE: REQUEST TO EXCHANGE OR REFUND – NAIPO – 3D BACK & WAIST MASSAGE CUSHION

I bought this item from you last year (just about a year ago). At first when I received it, the item just came in it’s box without any further wrapping. The box actually looked very old – as if it has belong to someone else before. The plug / charger was not even in a plastic – just loose. Usually when you buy something new it is wrapped in plastic and you can see it is new. I tried it at first – it didn’t work. I requested that Takealot replace it with a new one, but they sent me the same one back with another charger (but it wasn’t the original – it was completely a different charger (again in no wrapping) Just loose in the same old box. But it worked and I didn’t complain any further. My back was really sore – so I used it.

After I used it, I put it back in it’s box and put it in the spare room cupboard. I recently took it out because my hubby’s upper back was sore. And it didn’t work. I was very disappointed. And I thought you know what I am going to ask you to replace it - obviously there was a problem with this Massage Cushion from the beginning. Gave me an old one – because you could see the packaging inside was missing. The wire wasn’t tied like it should be. So I really feel you should replace this item or refund me. I am not happy. I don’t like to waste money.

Or else I can put a complaint online with Hello Peter and see what the feedback is.

Hopefully you can replace it though or refund me and I’ll buy another one.

Kindest regards

Elise van der Westhuizen Practice Manager Dr CS Greeff ID: *** Cell: 083 *** Tel: 035 – ***