Takealot Not Fulfilling on the return

I logged a return and dropped off the faulty device off at one of their pick up points, only 3 days afterwards it was received by the warehouse. On the 7th I received an email asking about the remote that has nothing to do with the broken HD Port. I have rep**** to all their emails but nothing and nobody replies me to schedule the pick up for the remote. RRN-335c-bef8