Takealot not following through on commitments

On 20 April I bought something using the app and paid by credit card. The transaction was successful according to my bank, but not according to the app. I took it up with takealot. After escaliting the complaint, it was attended to by Clement. We reached an agreement where I would pay again for the order, and where he would get the outstanding authorization reversed. That was on the 21st. He has not followed through on the commitment, and the authorization is still outstanding against my credit card 9 days later.<br> <br> The bottom line is that Takealot's system, or the payment gateway they use are not working properly, and takealot does not even follow through on commitments to address the symptoms.<br> <br> It seems like the kalahari merger is taking priority to the servicing of their existing customers.