Takealot Not excepting return!!!

I ordered a portable fridge from takealot on 4/10/2023 after I completed the payment and read through the confirmation e-mail I realised I ordered the wrong thing I needed a portable fridge freezer combo not just a portable fridge. I went ahead to order a fridge freezer combo moments later also on 04/10/2023. I contacted them via email asking of they can cancel the order for the portable fridge they informed me that they can’t but that I can Log a return and send it back. I did log a retun it was delivered by me 9/10/2023 and the return courier picked it up from me 10/10/2023. The parcel was never opend by me I just wrote the return number on the box. Then I was informed by Takealot that my return was denied because there is scratches on the item. On the foto’s that they’ve send me you can see that the box was never opened and resealed, but they say I’ve scratched the item. I feel this fridge was scratched in the warehouse before it was even shipped. I am very unhappy about this!!