TAKEALOT NOT DELIVERING ON A PREORDER

I pre-ordered a video game - Xenoblade Chronicles X - that was supposed to be delivered today. Not only was the product not delivered, but TAKEALOT also ignored both the tickets I lodged on their site, in which I just asked for clarity on the delivery date and parcel tracking. This is absolutely unacceptable, especially since this is a pre-order for which I paid already in October. This is why pre-orders exist - so that the customer can be certain they receive the product on the day of release - and TAKEALOT should ensure that they cover all pre-orders at least. Now on their site, the particulat product is even \out of stock""; which resulted in me cancelling those purchases. In fact; the only reason why I purchased this video game from them is because I got two TAKEALOT vouchers as gifts from family members. This service is unacceptable; and I will truly rather use Loot and AWX from now on;as both of these stick to delivery dates - ESPECIALLY PRE-ORDERS. REALLY UNACCEPTABLE AND VERY SAD THAT THEY SUBSUMED KALAHARI!"""