Takealot not delivering an expensive item- no refund this far

I ordered a headboard on 25 March 2026, amongst other items. After 3 weeks (a week past the scheduled date) they delivered the parcel without the headboard (Fast and Furious Couriers). We asked them and they said there is no headboard. That evening we received a message saying we weren't at the delivery address they will reschedule the delivery- they came at 17:30 when no one was at work (also past expected time). When asking Takealot when they will deliver they suddenly said the parcel is lost. Then after numerous emails they send "the missing item" again, but not the headboard, they resend an item we already received after explicitly telling Takealot numerous times the headboard is missing. Then they refunded me for the wrong item, then eventually after continuous emails back and forth, they reversed the refund (still the wrong product). Last week after continuously emailing them to get feedback without any reply, they said they haven't forgotten about me they are following it up with the courier company to try and recover the headboard. I have asked numerous times to refund me, they just don't reply or get back to me. The headboard cost me R1490.00. It's been 51 days since I ordered it, and NOTHING from them! This is ridiculous, I don't know who to contact anymore, they just run around in circles. I've send them 45 emails thus far, and no one can help me.