Takealot not dealing well with covid19 pressure.

I have items that I returned that somehow somewhere no body knows what’s going on. I have sent emails a few dozen and the response we are escalating the issue. It’s been allmost a month since I sent back the item. They just say not received yet we are escalating the problem. I must say the pandemic has wrecked havoc with takealot service. Is it time for me to shop elsewhere. Where you might say I just am starting to get so fedup!!!!!