Takealot not customer centric

Bought a fridge online form Takealot. Upon opening the fridge (Bosch) after it was just delivered, I noticed that it was damaged inside. Logged a return and requested a replacement. I received a notification that it will be collected on the 01 February 2023 before 5pm. I made arrangements at work to ensure that I am home for it to collected. Just before 5 I called customer service to confirm of the collection will still take place, which oh they confirmed and was told the same thing (collection before 5pm). No collection ever took place which even though I booked off from work for it to be collected. I was also told that once it is collected, it will first be inspected to confirm the damage, then I will have to wait and additional 5 - 7 working days for a new fridge. I would honestly recommend anyone to rather do a purchase at a reputable store with a long lasting history of customer satisfaction. Spent my money, and have no idea when I will get what I paid for.