TAKEALOT NOT COLLECTING OR REPLACING A DEFECTIVE ITEM.

I ordered the Rechargeable EMS Physiotherapy Wireless Muscle Stimulator Foot Massager. It was delivered on the 28th March. I discovered that it was not working at all and it also did not come sealed in plastic. I logged a return on the 29th March and sent "Bongo" an email. Nothing has happened. I sent another email and was told to add my name, ID, email and order number. Sent it. Then I am asked to state what the item is? but you just received my order number? then I am told to log a return, AGAIN! It appears this is just a delay tactic. I want my item replaced on the same day they collect the defective one. I have paid for something I still dont have the pleasure of using.