Takealot not caring if they mess up

i have problem with Takealot.com. i bought and paid for a Gazebo on the 28th of Nov was not resolved according to me. for a company as big as Take alot it seems tht when a customer is unhappy with there level of service and demands tht they rectify things they are unwilling or unable to help. i spent nearly R200 of airtime trying to sort out my issue. i bought a item on the 28th of Nov and they want to deliver only on the 11th of Dec. and i had to beg for my change back, the product was R1229 on special the normal price is R1499 i paid Take alot R1250 in credit, i had to beg for my R21 to be credited back to me. they couldnt even offer me something to truly show tht they are sorry for their mistake and tht i have to wait so long for my item. i will howeva voice my opinion on Hello Pieter cause they level of problem solving and ways of keeping the customer happy is clearly not there 1st priorit. im VERY UNHAPPY WITH MY EXPERIENCE.