Takealot not accepting return

I purchased a Christmas Tree (***) two months before Christmas. As it was from Takealot, I never thought to inspect the item as their customer support was always impeccable, if you're unhappy with something (which is pretty rare in any case) you could always return it. I opened the package in December and found that I was not satisfied with the product, it was badly designed and not what I expected at all. The item is still new and unused. I put in a return request that very same day but it was rejected due to 30 days having past already. I emailed the Returns Dept directly regarding this and they did not even bother to reply.<br> <br> I'm not a once off customer returning their first purchase, I've probably spent in excess of R100K over the past 13 years at Takealot. In this time, their service levels have been second to none, including brick/mortar stores. I felt safer buying from them than almost any other store and always refer others to their site.<br> <br> It is truly disappointing to see how Takealot are treating customers the larger they get. If you discard one of the most important things that made your business a success, how can you hope to continue growing as a company.