Takealot - non existent customer service?

On the 9th of September we orded a stove from Takealot. Payment went through and everything looked promising. And then it starts. I tried to call them after 17:00 to make sure our order will arrive after 13:00 as I am working till then. I called them at 17:00 on the 9th of September. The automated telephone system informs me that they are open untill 22:00, and then goes dead immediately. OK, so they are closed at five although they are suppose to work untill 22:00 according to the telephone system? Great. So, we tried to contact them on their website by means of an online form. An agent came back to us. I had another question and I rep**** on his/her email. The silence was deafening. I haven't heard of him/her again. So, I thought, let us try another online form chat. So it went on. Always a different agent because you cannot call them after five (although they spin you the 22:00 story on their telephone system.) I work until 13:00 daily and I asked them to deliver after 13:00, given the fact that the product I ordered is quite big. At last they confirm that they made a note on their system. Yesterday, the 14th of September, I got the famous message that the order will be delivered today. At last, I thought. I will get my order today (the 15th of September.) I can pack away the tranqualisers and my blood pressure can drop again after numerous online forms just to sort it out. I took leave from work to wait for them, just in case they come early. At 15:00 I started to track my order. I started at Takealot's delivery team, which gave me the wrong number of the couriers. After five calls I was informed that my delivery is rescheduled for tomorrow, after they have promised me it will be delivered today. I dread tomorrow. Who says they will keep to their promise to deliver tomorrow after 13:00? Who says they will keep there promises at all? So, let's see what happens tomorrow. Takealot, you have one chance to improve in my eyes. What about a little voucher to compensate for my leave I waisted on you just because I took you into consideration today?