Takealot Non Existent client service

I received my order on the 9th March from Takealot. On Friday 11 March 2022 I set up the health watch and started using it. On Monday 14th March I noticed that the blue tooth was switching on and off (unstable), on its own and not syncing to the app intended to provide daily stats on my activities. This is the core purpose of having the watch and it would be useless without this. I called the Takealot complaints line on the 14th March 2022 and the lady advised to return the item and she logged the request ref MRRN-27MR9-QPP5. It was picked up on the 15th March. I had not heard from Takealot thereafter. Followed up on the 22 March got a reply from Oyintanda that the matter will be escalated to the warehouse. No update had been received. I called complaints again on the 24th March and spoke with Lineez *** who provided the same bull dust of following up with the warehouse. This is ridiculous and certainly not in line with what Takealot advertises, “30 day hassle free exchange”. I am certainly not smiling and again epic fail on the brand “our smile guarantee” yeah right. I don’t know if I will ever receive my funds or an update and will be logging the request with the consumer protection ombudsman.