Takealot non delivery with express courier

I ordered a laptop which I needed urgently for some work I needed to do. I paid an extra R95.00 for the express courier option. The laptop was ordered on Tuesday 1st March 2022. I expected to receive the goods within 3 days which is reasonable beating in mind it was express courier. Thursday was a no show and when I did not receive the goods by Friday I phoned to find out what was happening. I was informed that the good had been Lost/damaged/****** ?? In transit. They agreed to create a new order and refund my R95.00. No action had been initiated to fulfil a second order until I phoned to find out where my laptop was. More bad news was to follow as there was nobody working on Saturday to place the order and that I could now expect the delivery on Wednesday the 9th March 2022. For a company with supposedly high ethical standards this was extremely poor service. There were no triggers to; Indicate non delivery to courier Inform customer of delay Indicate non delivery from courier to customer Initiate 2nd Order Expedite 2nd order Once again inform customer of the plan to ship order expeditiously. Get it on the fastest courier available. Their systems cannot handle the volume of sales that Takealot control and if it is not a straight forward order the customer sucks hind tit. I am extremely disappointed because I previously had no problems with Takealot but if something goes wrong “Start Praying”