Takealot non delivery

I am a first time customer. I am utterly disappointed at the service I have received.

I purchased a phone for my son, who is starting university in Potchefstroom. R3899.00 paid on 20 January, first delivery free.

I was excited as the delivery would be 25 Jan between 8am - 17:00. Tracing the delivery, they had attempted delivery the 24th and the 25th and each time it says "Delivery rescheduled for (next day) January 2022 between 08h00 and 17h00".

I mailed to make sure they had the correct number for the recipient as no calls were received and two people had spent two whole days waiting for a parcel that did not arrive.

Today, same message after a failed delivery, no call was made to contact their recipient as I had requested. I mailed back to ask if a collection could be made at their depot and blank reply that delivery was rescheduled to the 27th (tomorrow).

I must say it is an utter disgrace a simple delivery can not be made. I am frustrated, disappointed and angry. I do not believe I will ever use Takealot service again.

Let's see, maybe it's 4rth time lucky.