Takealot non-delivery and R300 cost paid, plumber's call out fee for nothing

I place an order and paid for it on the 26th November 2021 and received the below message: "Hi Busisiwe, Thank you, we’ve received your payment for order ***4. Your order is being processed and your estimated delivery date is Tuesday, 30 November 2021."

I have not received my parcel till today as their driver claims not to find my address, 2nd excuse was I was nit available but I was at home since the 30th till today and finally it was said that my parcel was sent to an incorrect dispatch centre which is in New Market, 9.3km from my house. I had a plumber in my house on the Wednesday, the 1st December 2021, which I paid a call out fee of R300 as my parcel was never delivered. The call out fee falls off when the work is done but in my case it didn't as I did not receive my parcel. One of the items is a shower head and arm. I have made more than 30 calls to Takealot and sent more than 15 emails but I still have not received my parcel that I paid for with R300 I had to pay the plumber. Today being the 3rd December Takealot does not even know which distribution centre my parcel is being "redirected", unbelievable.

I have received deliveries from Dawn Wing, a purchase from Adidas yesterday exactly when they promised to deliver and MDS Collivery order placed on Thursday the 30th and was received yesterday. I received delivery from the Courier Guy on the 28th November 2021 , all of the 3 above deliveries received with no hassles.

Below is the last email received from Takealot Nontsikelelo.S (takealot.com) Dec 2, 2021, 19:31 GMT+2

Hi Bussisiwe,

Please note that your parcel is on route to the correct courier facility. Once it has arrived you will be notified.

Kindly accept our humblest apologies for any inconveniences caused.

Should you require more assistance please feel free to contact us:

https://secure.takealot.com/help

Kind Regards, Nontsikelelo.S