1 reviews | Active since Sept 2015
takealot no service
I ordered a data bank from takealot. I had no service, really no service. I made many calls to them and they say they will get back to me, no they did not. I had to call them every time. On the 2nd day of not receiving the product, we got to an arrangement that delivery will take place on Wednesday the 9th of September. It was not easy to get off work. I was home before 3pm and waited. At 18h00 I phoned them. Again they will investigate and phone me back. No staff phoned me back. <br> We got to another agreement that they will deliver the next day in Moorreesburg. Thursday I phoned them to confirm, again a disappointment, they cannot deliver in that area. Then we made another arrangement to deliver that evening between 7 and 8 pm. Nevertheless 8 pm came and no package. I phoned them again and the said they have no idea what is going on. The driver phoned me just before 9pm at nigh with the wrong address. <br> Takealot can set a standard for no service. I have never ever experienced such disappointments in jy life. They are full of excuses. But NO service. No one will phone you to keep you posted. No one phoned me to apologise. Plain no service.
We're sorry for the frustration and inconvenience caused by not delivering your power bank to you as promised. This is not the kind of experience we wish to give any of our customers and we'd appreciate the opportunity to turn this around with you. It really shouldn't have been this difficult to get this matter corrected and we'll make sure that this is done ASAP.
We've instructed our complaints team to liaise with the relevant departments to get this situation resolved soonest and they'll also feedback to you as to why delivery didn't occur as scheduled.
Our team will be in touch with you as soon as they've gathered the necessary information to assist.
Sincerely,
takealot.com
We're sorry for the frustration and inconvenience caused by not delivering your power bank to you as promised. This is not the kind of experience we wish to give any of our customers and we'd appreciate the opportunity to turn this around with you. It really shouldn't have been this difficult to get this matter corrected and we'll make sure that this is done ASAP.
We've instructed our complaints team to liaise with the relevant departments to get this situation resolved soonest and they'll also feedback to you as to why delivery didn't occur as scheduled.
Our team will be in touch with you as soon as they've gathered the necessary information to assist.
Sincerely,
takealot.com
