Takealot : No refund received from 28 Jan 2024 until 31 March 2024

I am absolutely disappointed in Takealot.

I am a regular customer and always buy different products.

On 28 January 2024 I placed an order, received it on 5 February 2024. The product was R828 (not very cheap) and it was immediately deducted from my account. The product was partially damaged so I sent it back in 6 February 2024. I chose the option that they send me the same product again. On 8 February 2024 I had R828 credited as the item I chose was cancelled. I used that credit for the new order (same product but this time it was R686). On 16 February 2024 my order was cancelled and I received an email from takealot that said I will receive a refund (in credit form). I still haven’t received anything. Not the product nor the credit.

I sent a message to Takealot and someone from their office got back to me, saying something was wrong with my payment method. I have no idea where she got that from as I have sent her ALL of my proof. (Banking app POP, photos of the Takealot app where it shows it was ordered, paid, returned and cancelled, also pictures of the email THEY sent saying they will refund me).

It is 31 March 2024 and I still haven’t received anything from them and they have stopped replying to me.