Takealot- no customer service, no item as paid for, no update

So we ordered and paid for a trampoline on the 1st of December 2024 and were informed it would be ready for collection on the 06th of December 2024. On the 05th of December 2024 the tracking app updated to note it has been shipped and estimated collection is the 6th of December 2024. Up until today the tracking app is still showing estimated collection of the 6th of December. Only thing which updated is that it now states “delayed” at the top of the app but with no one reaching out on sms or email to say why. We had to drive to the depot yesterday to try and get answers as it is a birthday present for our boy who’s birthday is tomorrow and we still dont have his present. My husband was informed at Brackenfell depot that the trampoline got “lost” during the shipment process there with no further information. We drove there as no number is reachable and no one responds on emails. The trampoline shows in stock in Cape Town and Johannesburg and should be made available to us as the fight on the lost one should not be the paying clients’ problem. We only have today to get the trampoline and set it up for our boy for tomorrow therefore we truly hope someone will now make an effort to get back to us on this matter. We have paid for an item which should be made available for us to collect. Extremely bad customer service as there is NONE.