Takealot nightmare

I placed an order for cleaning materials to be delivered on April 20th, but I am still waiting for them to arrive. On the 20th, a courier delay note appeared on the Takealot app, and by the 21st it still showed a delay. I had to email support to contact the courier, only to find out they received the goods on the 21st and scheduled delivery for April 23rd. The app was updated with the new date only after that. On April 22nd, I asked Takealot to confirm delivery for the 23rd, and they rep**** that the courier promised to deliver that day. Now, long past the delivery time, I am still waiting. When I asked them to follow up, they ignored my messages and sent another reply saying a ticket had already been opened and the matter was “addressed.” Addressed how? By making a promise they didn’t keep? Basically, they are saying it is not their job to follow up. I am extremely frustrated with Takealot for their repeated mistakes and their attitude that it is not their problem. I wouldn’t recommend them to anyone shopping online.