Takealot never gave me my lot but stated delivered

<p>I ordered items in Nov 2016 and have sent several complaints to takealot only to b responded by idiotic agents tht my call or email has been received and thy working on checking why my order states delivered on 02 12 2016 order <a style="outline: 0px; font-family: Arial, Helvetica, 'Nimbus Sans L', sans-serif; font-size: 13px; font-stretch: inherit; line-height: 13px; vertical-align: baseline; color: #0b79bf; white-space: nowrap; background-color: #ffffff;" href="https://secure.takealot.com/account/view_order?id= ********** "> ********** </a> and all I received was an ugly blue jacket tht for the second time thy sent me nd I cant even return it cos I dont hav an order number I evn sent thm a pic. CAN A MANAGER FROM THE DISPATCH OR DELIVERY CONTACT ME</p>