Takealot Negligence becomes my problem !!

<p>On the 27th July I ordered 5 items from takealot and did the payment. When I received my parcel and opened it the very same day I received it I found that the "Bullyland The Lion King Timon" was not sent, and that a stallion horse white in colour was sent in the place of the Timon. I IMMEDIATELY called the customer services department to enquire about the matter THE SAME DAY. The guy who answered and helped me was very profesional and very helpful, he told me that he had a set up for the courier to collect the incorrect toy and ensured me that the Timon would be sent to me asap. I am under correction but i think his name was Carl, not 100% sure as i didn't take his name. A week later the courier came to collect the incorrect toy but nothing was delivered in the place of it. After another week went by I called takealot again to enquire what had happend to the timon which i was supposed to get. I first checked my account before logging the call to ensure nothing had been credited on my account. When i explained the sitiuation to the guy at returns he was very arrogant and told me my account had been refunded after putting me on hold for 5 mins first. I then told him i did not ask for a cash refund I was told the correct part is being sent. He then told me if I want the timon I must reorder it which means i will then have to pay courier costs again for negligence that was not from my side. I was told if i read my emails I would have seen take a lot wanted a picture of the incorrect part before sending me the correct one within 24 hours. Why is that not on your website ? Why was the courier then sent to collect your wrong part but I am expected to pay courier fees again for the negligence of your part pickers ?? I asked him all these questions and the more I tried talking the guy kept talking louder and longer till i keep quiet telling me thats how it works. If i want the timon i must reorder and pay courier. I asked him why i was told that the correct part was being sent in the first place to which he told me " the guy you spoke to doesnt know what he is talking about, he doesnt work for returns department he is in customer service department " which again brings me to question the training of your staff. Why would you want people who dont know the system dealing with customer issues ???????????????????? I have order from takealot for the last 3 years and years more from kalahari before you came along. Is this the way you treat paying customers for a fault from YOUR side ? It is not my responsibility to reorder and repay courier costs for a mistake you made. If i could pick up the phone to phone about your negligence and still be polite about it why i am dealing woth an arrogant rude guy at returns department expecting me to pay courier costs for your mistakes ? This is unproffesional. You cant put your mistakes at the costs of your clients and this is from a person who works with customers myself. Man up and take responsibilty for your mistakes. I will NOT pay for this and i will NOT leave it at this either. </p> <p>Order Number: ********** </p>