TAKEALOT NEGLIGENCE

Pathetic service!! I ordered an upholstered bench/chair from takealot. When the item arrived, I wasn’t happy with it. I closed it up back in its original packaging with the set of gold legs included. And sent it back with the courier. Takealot said the gold legs are missing once it reached them! They made it my fault saying I didn’t give the gold legs which is ridiculous. They didn’t reply promptly or try to resolve the matter. Now they want to send the bench back to me, what must I do with a bench without legs! Takealot has been negligent and misplaced the gold legs as it was wrapped in the parcel. I will not accept this!!!