Takealot neglect on consumer rights

I am requesting a formal escalation of this case. The SD card I received was defective and counterfeit, and it was returned immediately in that condition. The claim that it was “already used” is incorrect and not a valid reason to deny a refund.

This is also the second counterfeit product I’ve received from your platform, which raises serious concerns about seller quality control.

Under the Consumer Protection Act, I am entitled to a refund for defective goods. I am therefore requesting a full refund or account credit.

If this matter is not resolved promptly and fairly, I will have no choice but to raise awareness of this experience on social media so that other customers are aware of how this situation has been handled.

Please escalate this for manual review and provide a resolution as soon as possible.